Your site is maintained by WordPress experts with 10+ years of experience. No offshore teams, no outsourcing, no junior developers learning on your site, just dedicated, expert care from people who live and breathe WordPress.

We get it, sometimes you don't need ongoing maintenance. Maybe you're redesigning, taking a break, or just in a quiet period. You can pause your subscription from your dashboard. Your billing cycle pauses too, so you only pay for active months. Resume anytime, your site configuration and history stay intact.

Larger requests are broken into milestones with clear communication at each step. We'll provide a timeline upfront so you know what to expect. For site migrations specifically, we use professional migration tools, test everything in staging, and schedule the final cutover during low-traffic hours. Average migration time: 4-8 hours depending on site size.

We use industry-leading enterprise-grade tools for security, performance, backups, and monitoring. You don't need to worry about the technical details, we handle all the tools, licensing, and configuration. Everything runs behind the scenes so you just see the results.

We focus on maintenance, security, performance, and keeping your existing site running smoothly. We don't handle major redesigns, custom plugin development from scratch, content writing, graphic design (logos/banners), or SEO content strategy. For these specialized services, we can refer you to trusted partners.

That's fine! You can subscribe for a month, get your fix, then pause or cancel. No long-term commitment required. Many clients start this way and end up staying because proactive maintenance beats reactive firefighting.

Yes! If you're not satisfied within the first week, we'll refund 75% of your first month, no questions asked. After that, you can cancel anytime and your subscription ends at the end of your billing period. No partial refunds after the first week, but you can pause or cancel anytime.

Absolutely! You can subscribe for a single month to handle immediate needs, then pause or cancel. No contracts, no commitments. However, most clients find that staying subscribed prevents problems from happening in the first place, which is cheaper than emergency fixes.

We scan for malware daily. If a threat is detected, we attempt automatic removal immediately. For complex attacks, we manually clean and secure your site at no extra charge. Using your backed-up data, we'll restore your site and implement additional security measures to prevent reinfection. Average recovery time: 2-8 hours depending on severity.

Just maintenance. You keep your current hosting provider (SiteGround, WP Engine, Bluehost, Kinsta, GoDaddy, Hostinger, etc.), we connect to your site remotely and handle everything else. We work with all major hosting companies. If you're unhappy with your hosting, we can recommend better options and help you migrate.

Yes! All reports, dashboards, and communications can be fully white-labeled with your agency branding. Your clients will see your logo, your colors, and your agency name, never The WordPress Team. Perfect for agencies who want to offer maintenance services without building internal capacity.

Email us at emmanuel@thewordpressteam.co.za. We prioritize security breaches, site-down emergencies, and time-sensitive issues. Average urgent response: under 4 hours during business hours. For critical site-down issues on weekends, we respond within 6-8 hours.